After a discussion with a friend about automation of utility services and speaking to a machine rather than a live human. I will give you an example of what happens when you call a local service provider.
Machine: Hello , in just a few words please describe what you are calling for?
Me: Billing
Machine: I'm sorry I didn't understand that could you please repeat what you are calling for?
Me: Bill-ing
Machine: Did you say SERVICE?
Me: NO !
Machine: I'm sorry did you say SERVICE?
Me: No ! ( followed by a few select words about this service)
Machine: If you need to make a payment please visit our website at www.ShittyUtility.com
Me: Operator
Machine: Did you say service?
Me: (Hang up)
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